Help center

How can we help?

Find quick answers about accounts, services, listings and getting set up on Sibucán.

Account & sign-up

No — you can browse products and services freely without an account. You'll only need to register when you want to make a purchase, contact a seller, leave a review, or create your own store.

First, check your spam or junk folder, and make sure you entered your email address correctly. If it still hasn't arrived after a few minutes, request a new confirmation from the sign-up screen, or contact our team and we'll activate your account.

Services & listings

Choose the category that's closest to what you offer, and use the title and description to be specific. You can also let us know which category is missing — we review suggestions regularly and add new ones as the community grows.

The number of active listings can depend on your membership level. If you've reached your current limit, upgrade your membership to add more services, or edit an existing listing. If you believe this is an error, reach out and we'll help.

Go to My services in your profile, open the listing you want to fix, and edit its category from the listing settings. Save your changes and the service will move to the correct category right away — no need to recreate it.

Location & map

It isn't strictly required, but it's strongly recommended. An accurate location helps nearby clients find you and builds trust. If you'd rather not show a precise point, you can set your municipality and province instead so customers still know your general area.

Your listing may be harder to find, since many clients filter results by location. Adding your municipality and province makes your service appear in local searches and helps the right customers reach you.

Try selecting your location again from the dropdown rather than typing it manually, and refresh the page. If a name still appears wrong or is missing, send us the details and we'll correct it in the system.

Products & photos

Yes. Clear, well-lit photos help your products stand out and sell faster. Add them when creating or editing a listing — you can upload several images per product so customers see exactly what you offer.

Still have questions?

Can't find what you're looking for? Our team is happy to help — usually within 24 hours.

Sibucán

A digital marketplace and business-enablement platform that helps entrepreneurs and small businesses access customers, market products and services, manage commercial activity, improve visibility, increase sales, and participate more effectively in the local economy.

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